Frequently Asked Questions - Safarni

FAQs
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Changes and amendments

How do I change my booking to a different airline?

Unfortunately we cannot change your booking to another airline due to airline restrictions. However, you can cancel and rebook with your preferred airline. Normal airline cancellation penalties of the original ticket will be applicable.

If you are booking a flight with a low cost airline (e.g. Fly Nas, Fly Dubai, Air Arabia etc), changes can only be done by contacting the airline directly. We can provide you with the airline's contact details.

However if you are flying a full service airline (such as Emirates Airlines or Saudi Airlines), the ability to change or cancel your airline ticket is dependent on the type of ticket you purchased. Rebooked flights must be for the same traveller and on the same airline as the original booking. Apart from the amendment charges levied by the airline, Safarni.com charges a cancellation fee of SAR250 per passenger.In the case of promotional offers provided by Safrani to its customers, the fixed value of the refund or modification mentioned in the terms and conditions shall not apply

Additional charges on rebooked flights shall be calculated as below:

  • Difference in airfare (if the cost of your new flight exceeds your booking amount)
  • The total cost of your change will depend on your airfare, your ticket details, and any applicable penalties or fees.

 

How do I cancel my booking?

Unfortunately most bookings are non-refundable with low cost airlines (such as Flynas, Flydubai etc). cancellation can only be done by contacting the airline directly. We can provide you with the airline contact details. Usually, the airlines may provide a non-refundable, non-transferable credit shell for future use.

Fortunately with most full service airlines (such as Emirates Airlines or Saudi Airlines) you can cancel flight bookings with us according to the fare rules booked.

Please be aware that some fares are non-refundable. Review your itinerary for fare rules, restrictions, and ticket cancellation fees prior to cancellation. Airlines may permit cancellation 24 hours prior to departure. Usually airlines may charge an additional 'no show' penalty if the booking is cancelled within 24 hours of the scheduled departure time. Apart from the cancellation charges levied by the airline, Safarni.com charges a cancellation fee of SAR250 per passenger.In case of promotional offers provided by Safrani to its customers, the fixed value of the refund or modification mentioned in the terms and conditions shall not apply.

 

 

What do I do if I miss my flight?

Unfortunately if you missed your flight there is no refund and you will have to book a new flight. Some airlines however may permit you to pay the difference and be on standby for the next available flight (with an applicable penalty fee). We suggest you contact the airlines as soon as you see a possibility of a delay on your way to the airport. Please also contact us so that we can assist you with changes to your booking (a missed flight penalty fee may be applicable).