Frequently Asked Questions - Safarni

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Booking related queries

Can I cancel or change my booking through  currently does not accept online cancellation or amendment requests. However, you can contact the customer support team 24/7 to assist you with that. Please remember to check the cancellation policy before making any changes to your booking. Non-refundable services and other special deals may have different cancellation policies. Cancellation information can be found under booking details. Apart from the cancellation charges levied by the airline, charges a cancellation/amendment fee of SAR250 per passenger.In the case of promotional offers provided by Safrani to its customers, the fixed value of the refund or modification mentioned in the terms and conditions shall not apply


Can I book a flight with an outbound departure from another country than the one I am presently situated in?

Yes you can book tickets between any two cities across the globe.


How do I know if my booking has been cancelled?

Once you have cancelled your booking you should receive an email and SMS on your registered number confirming the cancellation. Please check your inbox and spam/junk mail folders. If you don't receive an email or SMS please contact us


Can I book flights for unaccompanied minors on

We cannot book flights for unaccompanied minors under the age of 12 years, however you may be able to book through the airlines directly.


Can I add a passenger to an existing booking?

We're unable to add another passenger to an existing or confirmed booking. You will need to make a new booking for the additional traveller. For the new booking, we cannot guarantee the same price as your original booking.


Do I have enough connection time between my flights?

The Minimum Connecting Time (MCT) is the standard amount of time needed to make a connecting flight at a particular airport. This standard is determined by the air traffic controller and varies according to the airport and the airline. The connection times we offer on our website are in accordance with these standards.

In the event that you miss your connecting flight due to an earlier flight delay, it is the airline’s responsibility to re-route you onto the next available flight. Should there not be other flights available that day, the airline should offer you accommodation. This is only valid if your journey was booked on one ticket.


What is the difference between a direct flight, a Nonstop flight and a flight with a connection?

Many people think nonstop and direct flights are interchangeable terms, but there are differences between the two.

A nonstop flight does as its name suggests: flies from one airport to another without stopping.

A direct flight, on the other hand, makes a technical stop along the way at a mid-point airport. However passengers are not allowed to disembark from the flight. These stops normally last for 45min to 1 hour.

An itinerary with connecting flights requires passengers to change planes at a Mid-point airport, which may be in a different terminal or on a different airline.


How do I know that my booking is confirmed?

Your booking can only be confirmed once your payment has been processed. We will send you a 'booking confirmation' e-mail. This contains:

  • Your booking reference number
  • Your flight details
  • Your e-ticket.
  • Your invoice.

Please be informed that we reserve the right to cancel the booking and refund the amount paid, and we reserve the right to adjust prices and taxes before the ticket has been issued if this is considered necessary.


How do I make a booking?

Follow these steps to make a booking:

  • Select where you are flying from.

  • Select where you are flying to.

  • Select your departure date.

  • Select whether you want a round trip or one way.

  • Select your return date.

  • Select how many passengers are travelling (it is defaulted to 1 adult).

  • You can choose to specify a particular airline if you prefer (this is optional).

  • Click the 'search' button and you're off!

  • You will be taken to a page of results (the cheapest fares from each of the airlines that fly to your destination).

  • Click 'select' for the flight that best suits you.

  • You will then be taken to a screen where you will see your flight details. fill in all the passengers details, then click on 'Continue to payment.' When you are ready to pay.

  • Finally, you will be taken to a booking page where you can review your choices and enter your credit card details. Click the 'Pay Now' button when you're ready to pay.

What is an e-ticket?

An e-ticket is an electronic ticket. It contains all the information shown on a paper ticket, but is stored as an electronic record in the airline's computer system. When the e-ticket has been issued, the passenger needs to print out their ticket / itinerary showing the booking reference. At the departure airport the passenger goes straight to the airline check-in desk.